At Renseeclare, we want you to love your Music Box Ornament. If you are not completely satisfied, we are here to help.

1. Return Eligibility

We accept returns under the following conditions:

  • The item is unused and in its original condition
  • The item is returned in its original packaging
  • The return request is made within 14 days of receiving the product

Non-returnable items include:

  • Items damaged due to misuse
  • Products without original packaging
  • Clearance or final sale items (if applicable)

2. How to Request a Return

To initiate a return, please contact us at:

📩 [email protected]

Include the following:

  • Order number
  • Reason for return
  • Photos (if the item is damaged or defective)

We will provide return instructions after reviewing your request.

3. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be issued to your original payment method
  • Processing time is usually 5–10 business days

Shipping fees are non-refundable unless the item is defective or incorrect.

4. Exchanges

We only replace items if they are defective or damaged. If you need an exchange, contact us at [email protected].

5. Shipping Returns

Customers are responsible for return shipping costs unless the return is due to our error (wrong or defective item).

We recommend using a trackable shipping service.

6. Late or Missing Refunds

If you haven’t received a refund yet:

  • Check your bank account again
  • Contact your credit card company
  • Contact your bank (processing may take time)

If you still need help, contact us at [email protected].

7. Contact Us

For any questions regarding returns or refunds:

📩 [email protected].