At Renseeclare, we are committed to delivering your Music Box Ornaments safely and efficiently. Please review our shipping policy below for full details.

1. Processing Time

All orders are processed within 1–3 business days after payment is confirmed.

During peak seasons or promotional periods, processing may take slightly longer, but we always aim to dispatch your order as quickly as possible.

2. Shipping Time

Once your order has been shipped, estimated delivery times are:

  • United States / Canada / Europe: 7–15 business days
  • Australia / New Zealand: 7–15 business days
  • Asia (including Singapore, Japan, etc.): 5–12 business days
  • Rest of the world: 10–20 business days

Please note that delivery times may vary depending on customs clearance and local postal services.

3. Shipping Fees

Shipping costs are calculated at checkout based on your location and order weight.

Occasionally, we may offer free shipping promotions, which will be clearly displayed on our website.

4. Order Tracking

Once your order has been shipped, you will receive a tracking number via email.

You can use this number to track your package at any time until delivery.

📩 If you do not receive tracking information within 5 business days, please contact us at [email protected].

5. Customs & Import Taxes

In some cases, international orders may be subject to customs duties or import taxes.

These charges are determined by your local customs office and are the responsibility of the customer.

We are not responsible for delays caused by customs procedures.

6. Incorrect Address

Please ensure your shipping address is correct at checkout.

We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

If you notice an error, please contact us immediately at:

📩 [email protected]

7. Lost or Delayed Packages

If your package is significantly delayed or lost in transit, please contact us.

We will work with the carrier to investigate and provide a suitable solution, including replacement or refund if necessary.

8. Contact Us

If you have any questions regarding shipping, please reach out to us:

📩 [email protected]

We are always happy to assist you.